Customer Journey Expert Digital Business Onboarding

ING Group

Brussels, Belgium

A day in the life of a Customer Journey Expert Digital Business Onboarding

Creating and improving seamless, secure and personalized digital journeys to onboard business customers of all sizes;
Analysing customer feedback and technological trends to transform the customers’ onboarding experience;
Working together with Technology, Know Your Customer (KYC) and Accounts colleagues to build and test new features.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

5-10 years experience in a similar role;
Extensive experience with customer onboarding and/or Know Your Customer (KYC) processes, as well as digitalization, within (Business) Banking;
Strong analytical and data skills to uncover customer insights;
IT savviness and ability to interact with IT architects, feature engineers and developers;
University degree;
To love collaborating with different people and working within an international context;
To make things happen thanks to your ‘can-do’ attitude and autonomy, with diligent respect for the (risk) processes.

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