Regional Order to Cash Manager (EMEA)

Azelis

Berchem, Belgium

Attractive to this role

The Regional Order to Cash Manager (EMEA) will be managing all order to cash processes for the EMEA region, consisting across 78 legal entities in more than 41 countries, the Shared Service Centres located in Belgium, Croatia and Lebanon and the local finance teams across the region.

The OtC Manager EMEA will be responsible for end-to-end process from new customers approval, assigning credit matrix till collection. This role owns the credit segmentation, overdue authority and credit limit authority matrix, the role measures service quality from the customers’ eye.

The role requires the right balance between policy and rule setting, continuous process/systems improvements and automation (like Robotic Process Automation) and credit functionality in the D365 ERP system towards “hands on activities” like cash application and closing activities.

Challenging content and context with opportunities to develop and roll-out the credit management strategy for the coming years, participate in the migration and integration of new M&A projects and gain more responsibilities on Treasury activities.

The culture of the regional finance team is characterized by professionalism in people, processes and output. There is a culture of continuous improvement, high quality, supported by a positive working attitude with many growth opportunities.

Azelis is listed on the Euronext Stock Exchange of Brussels.

Reporting & Location

The EMEA OtC Manager reports to the EMEA Finance and Accounting Director and the role is located in Antwerp.

Mission

The mission of the EMEA OtC Manager is to ensure effective and efficient OtC-services.
This position is accountable for supervising the different AR teams within our shared service centers based in Antwerp, Croatia and Lebanon and providing guidance as well as sharing knowledge and ensuring the right “train the trainer” approach.
You will act as a key user in D365 (ERP) with a strong focus on optimizing current OtC processes, reviewing new processes and managing the different AR teams and exploring new functionality from the D365 system.
In this role, the EMEA OtC Manager will work closely together with the local credit controllers across the globe, and in addition works closely with the EMEA Finance and Accounting Director, EMEA PtP Manager, EMEA RtR Manager and Group Treasurer.
The EMEA OtC Manager supports the process of evaluating new credit requests, including checking credit ratings, deciding whether to allow credit to a debtor and advising on credit limits and enforcing credit blocks.

Main accountabilities

Order To Cash, including but not limited to:

Improving, developing and follow up of debt collection processes, credit policies, customer masterdata such as credit insurance , ageing customers and maintaining accurate records of financial activity. This includes process improvement to simplify and improve productivity.
Taking a proactive role in managing and collecting debts of company debtors via the local credit controllers; and host the weekly overdue tool.
Design, execute and monitor local and SSC processes for the EMEA region and collaborate with local colleagues in order to standardize processes in line with Group Standards
Develop the preparation of statements, client status reports and all relevant information as required on an EMEA level with continuous eye on improvement, simplification and digitalization
Provide support to the internal organization on all order to cash related questions; provide credit support to the local credit managers.
Work closely together with SSC AR Teams on training plans, KPI’s, communication and documentation
Integrate controls to maintain up to date overview of accounts receivable transactions
Assist in FIT/GAP analyses for M&A integration: review new OTC processes and assess correct integration/implementation as well as providing training where needed for new acquired team members.
Handle day to day operational Factoring tasks and assist in onboarding of new companies and programs, in collaboration with Group Treasury,
Assisting in audit process.

Treasury:

Act as a SPOC for any communication with banks for EMEA region (incl. adherence to KYC requirements and onboarding/offboarding new entities and bank accounts)
Maintaining/reviewing the centralized banking tool and all related authorized signatory powers, all in collaboration with Group Treasury and according to Company Policy
Implement and follow up on Cash Pool Systems
Review new bank account requests to be integrated into ERP D365 including potential changes.

Experience & Education

Minimum 5 years of relevant experience in an OtC Manager position or similar role
Significant experience leading and designing OtC processes.
Accurate, efficient and organized with the ability to prioritize tasks as needed
Excellent written and verbal communication skills in English, and confidence to convey information colleagues across the globe.
Hands on personality
Advanced computer skills in ERP systems, preferably in Dynamics D365.
Proficient Excel knowledge, experience with PowerApps and PowerBi is a plus
Ability to lead, motivate and develop a team
To be able to act in a fast paced environment
Analytical and problem-solving skills
Willing to travel
Cultural awareness: to be able to work with different cultures and in multiple countries;
Critical thinking skills needed to mitigate credit risk and maintain the credit control system