Lead DevOps & Success Architect

SWIFT

Brussels, Belgium

As a seasoned leader within our Customer Success team, the Lead DevOps & Success Architect plays a central role in steering our Agile transformation. This leadership position involves not only showcasing exceptional technical prowess but also inspiring and guiding less experienced team members. Beyond technical excellence, this role focuses on fostering collaboration, building bridges with supported tribes, and collecting valuable feedback from both technical teams and upper management.

The position encompasses the responsibilities of a Success Architect, contributing to the DevOps maturity roadmap, steering architectural patterns, and championing the adoption of Tooling Services.

Responsibilities:

DevOps Transformation and Acceleration:

Support our Agile transformation by closely collaborating with cross-functional squads, accelerating software delivery for internal customers
Apply a visionary DevOps perspective and extensive technical expertise to streamline the software delivery process, ensuring alignment with customer needs and fostering their success
Lead the integration of Security and Agile linkages and controls within the delivery flow, ensuring a seamless and secure process

Lead DevOps Architect, Designer, and Mentor:

Play a pivotal role as a lead DevOps Architect, designer, and mentor, providing guidance and inspiration to less experienced team members
Leverage your profound technical knowledge while exploring innovative processes, products, and technologies
Collaborate closely with squads and engineers, offering strategic input to shape the continuous delivery pipeline's evolution

Success Architect Responsibilities:

Contribute strategic insights to the product tribes' DevOps maturity roadmap, aligning it with customer needs and industry best practices
Drive the formulation of tribe pipeline blueprints, advocating for common architectural patterns to enhance consistency and efficiency
Champion the adoption of Tooling Services, ensuring alignment with customer requirements and expectations
Cultivate engagement with DevOps champions, fostering a vibrant community of practice
Serve as the articulate voice of the customer from the product tribes to the Tooling tribe, effectively communicating customer feedback and requirements

Customer-Centric Leadership:

Drive a customer-centric approach across all DevOps practices, ensuring alignment with customer success
Actively engage with internal customers, comprehending their software delivery needs, and tailor DevOps solutions to drive their success
Foster collaboration, build trust, and serve as a liaison between technical teams and upper management

Strategic Contributions:

Lead the streamlining and automation of software delivery pipelines, actively participating in architecture, design, development, testing, installation/roll-out, and continuous improvement
Collaborate with squads to integrate controls in the pipeline, promoting "compliance-as-code" principles
Assess challenges faced by teams and define actionable strategies to enhance DevOps practices within each team or squad
Validate measures for improving DevOps practices on an ongoing basis.
Act as a reservoir of knowledge, collecting, promoting, and evangelizing best practices across squads
Conduct routine demos and solution presentations to teams across various locations, accommodating flexible timing based on global time zone needs

Qualifications:

At least 7 years of experience in IT automation projects, showcasing leadership for 2 years with a focus on SDLC pipelines
Extensive experience in IT/software delivery, preferably working with security-focused architectures and PaaS delivery models
Proven experience in Unix and/or Linux environments; system engineering experience is a plus
Over 3 years of hands-on experience with the following:
DevOps practices
CI/CD tooling (Jenkins/Cloudbees CI, Nexus, Bitbucket/git, or equivalent)
Automation/scripting (Python, Terraform, Ansible, etc.)
Containerization platforms (Docker, OpenShift)
Infrastructure knowledge is a plus
Testing automation is a plus
Demonstrated success working in agile teams, with experience in maturity process assessments and/or Value Stream analysis
A 4 or 5-year university degree in computer science or a related field, or equivalent work experience