M&E Application Expert

M&E Application Expert

Brussels Airlines

Brussels, Belgium

Mission

Within our Maintenance & Engineering department at Brussels Airlines, the Application Expert will report to the Manager of Application Management and play a key role in managing and improving core technical software applications in the CAMO and Part 145 environments.

Key responsibilities include

• Administering, supporting, and continuously enhancing technical applications (e.g., AMOS, Crossmos eTLB, flydocs DMS, Aviatar, SP Expert) and mobile devices to ensure optimal performance and user satisfaction.
• Acting as the primary contact for stable support and change requests, expanding the value of the digital ecosystem through software expertise.
• Contributing to the AMOS Competence Center (ACC) to optimize application performance and user experience.

This position requires a proactive professional dedicated to driving application performance, user satisfaction, and the overall effectiveness of the digital ecosystem.

Tasks

Application Support

• Ensure optimal performance of core Maintenance & Engineering software (CAMO and Part 145), serving as the primary user contact.
• Troubleshoot and resolve application issues, implement new functionalities, conduct unit testing, and manage integrations/interfaces.
• Create and maintain reports, widgets, and forms; monitor system performance; and collaborate with IT and suppliers on server management.
• Assist key business users with data corrections and communicate relevant application updates.

Application Development & Improvements

• Coordinate user acceptance testing and configuration implementation for new releases and updates.
• Assess innovations and features, evaluate their impact, and ensure alignment with business needs in collaboration with key users.
• Analyze and optimize business processes in alignment with organizational goals and application functionalities.
• Provide strategic guidance for developing existing applications in coordination with CAMO, Part 145, and Lufthansa Group Technical Fleet Management.
• Support digitization initiatives by gathering requirements, documenting needs, and proposing solutions.
• Lead or contribute to application development projects.

Application Standards

• Support data clean-up and maintenance activities for relevant applications and databases.
• Drive continuous process improvements to enhance application efficiency.

Hardware Support

• Collaborate with IT to support, configure, and set up mobile devices and hardware for the Maintenance & Engineering department.

Your profile

• University degree (Bachelor’s) with focus on IT-administration or engineering, or equivalent through experience, with several years of work experience in relevant field (Aircraft maintenance and/or application management)
• Strong technical background with knowledge of aircraft maintenance & engineering processes or demonstrated strong interest in the sector
• Minimum of 2 years of experience with AMOS or equivalent systems, preferably in an administrator or key user role
• Experience of working with databases and excellent SQL skills
• Ability to quickly familiarize oneself with complex IT systems and landscapes
• Strong analytical and problem-solving abilities to understand complex issues from both business and technical perspectives, with a focus on resolving issues and supporting internal customers effectively.
• Excellent communication skills, capable of conveying messages clearly and effectively, with a proactive and open attitude that emphasizes teamwork
• Ambitious with a willingness to learn and adapt
• Proficient in English (verbal and written); Dutch and/or French is a plus

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