IT Delivery Manager Maintenance and Engineering

Brussels Airlines

Brussels, Belgium

Purpose of the position

As IT Delivery Manager, you'll be the key link between Brussels Airlines' business teams in Maintenance & Engineering and our IT system suppliers. You'll manage current IT solutions and roll out new ones, ensuring smooth transitions and top-notch performance.

You'll be the go-to problem solver, maintaining business and operational continuity, and helping select and implement the best solutions for our evolving needs.

Main tasks and responsibilities

Synergy: Understand business processes and IT functions, integrating new solutions smoothly;
Relationship Management: Handle daily interactions with business teams, meeting their IT needs;
Reporting: Deliver regular IT status updates, highlighting risks, issues, and costs;
Roadmap: Oversee the annual IT plan, scheduling activities and delegating tasks;
Collaboration: Build strong relationships with external IT partners and manage budgets;
Optimization: Work with the IT Service team to establish and review efficient support processes;
Change Management: Assess and implement Change Requests, maintaining solution stability;
Continuous Improvement: Identify flaws and recommend improvements.

Your profile

Education: Bachelor’s in IT or equivalent experience;
Experience: 3 to 5 years in IT, with good understanding of key business processes;
Skills: Understanding of IT architectures, system design, and cost management. Familiarity with ITIL, PRINCE-2, PMI-BOK or Agile models. Proficient in English; knowledge of French, Dutch, or German is a plus;
Team Player: Aviation passionate with strong relationship-building skills with internal and external partners;
Innovative: Proactive, flexible, and customer-focused with strong communication abilities;
Analytical: Able to derive business value from complex data sets;
Performer: Deliver under pressure and establish structure in complex environments. Support services post-implementation.

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