Customer Journey Expert Finance & Reporting

ING Group

Brussels, Belgium

Your role & work environment

As a Customer Journey Expert, you get the opportunity to shape the future of Finance at ING Belgium. Our team is dedicated to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance reporting systems, keeping these safe & compliant and improving them along the way. We contribute also to safeguard our Environmental, Social, and Governance (ESG) commitments.

Your key responsibilities

You understand the business needs for Finance coming from the regulators or from internal business stakeholders and translate them into documented business requirements
You manage the change from the very initial requirements phase up to production go life.
You collaborate with IT to ensure successful implementation
You provide change management support to end-users and ensure a smooth transition
You support the business Finance teams in their reporting towards the Belgian regulator (NBB) and ING Group.

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Customer Journey Expert Finance & Reporting you are:

Holding a master’s degree, with 3 to 5 years’ proven working experience in a business analyst role and/or functional analyst role
You like to work autonomous and prioritize your own tasks and deliverables
Having a basic knowledge about bank accounting and/or financial regulatory reporting (like FINREP, COREP, etc…) is a plus. You have a strong will to further deepen this knowledge
You can document your analysis clearly and support stakeholders with user acceptance testing
You are analytical, ambitious, and talented with a passion for problem-solving and making a positive impact
You are a self-starter who can find information in an autonomous way
You are assertive and can effectively communicate and cooperate with various stakeholders, including Finance experts and IT professionals
You are fluent in English. French and/or Dutch is a plus

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