Service Desk Specialist
Uni Systems
Brussels, Belgium
Description
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Specialist to join our UniQue team.
What will you be doing in this role?
- Create, curate, and maintain the service desk knowledge base(s) and knowledge artefacts, including coordination thereof, with a view to a direct impact on first call closure especially after major releases.
- Lessons learned and Complaint handling process coordination.
- Participation to 2nd line activities such as new release testing so to proactively update the knowledge articles.
- Provide first level support to end-users
- Coordination between the project team and the service support team.
- Organization, implementation, and maintenance of IS Support.
- IS service management.
- Provide users with the required information and manage the information sites.
- Management and follow-up of users’ requests.
- Participation in user, service, and project meeting.
- User guidance and information mostly for financial information systems.
- Follow-up of service quality.
- Management of incidents related to information systems, organization of the reporting.
- Conception and organization of user documentation for information systems.
- Maintain Knowledge Database.
Requirements
What will you be bringing to the team?
- Bachelor degree in IT and minimum 9 years of professional experience in IT.
- Knowledge in end user assistance or support of information systems.
- Good knowledge of ITIL.
- Good reporting skills.
- Working knowledge of SQL (Structured Query Language).
- Knowledge of ERP SAPR3/SAP4HANA.
- Reporting, dashboarding and KPI statistics will be an asset.
- Knowledge of wiki, collaborative sites and social networks.
- Knowledge of ERP systems, especially SAP, will be a major advantage.
- Knowledge of ABAC would also be an advantage.
- ITIL foundation certification will be considered an advantage.
- Fluent in English at least at a level B2, French will be considered an advantage.
Apply Now
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