Business Analyst Telecom

Proximus Group

Brussels, Belgium

As a digital expert, you play a key role in optimizing and streamlining operational workflows within our organization. Your expertise in process design and implementation will foster a culture of continuous improvement and ensure effective and efficient operations. You will work with cross-functional teams to improve productivity and maintain a competitive edge.

Responsibilities:

Be the point of reference for matters related to digital ordering.
Gather requirements from all stakeholders.
Analyze existing operational processes to identify inefficiencies, redundancies and opportunities for automation.
Design and implement new processes, workflows and technology solutions to improve operational efficiency and productivity.
Develop and maintain detailed process documentation.
Organize sessions with customers.
Drafting business cases. Write test cases, monitor and validate test execution from a business perspective.
Review SAS and challenge solutions proposed by IT.
Resolve bugs and issues.
Set the right priorities to deliver on time.
Write user manuals and complex IT protocols.
Present the status of the project at tribal ceremonies, KICs, etc.
Provide feedback to customers.

Your Profile:

You achived a Master degree or equivalent by experience.
You acquired 5 years experience in a similar position.
Be independent and able to manage a project independently.
Be customer oriented.
Ability to compromise and resolve bugs.
Identify risks and prepare plans to mitigate them.
Be proactive.
Have good communication and presentation skills.
Knowledge of telco products and tools is a plus.
Language skills: you have a perfect command of English. Mastering Dutch or French is a plus.

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