Support Project Manager

Support Project Manager

Intrasoft International

Brussels, Belgium

Job Description

You will…

  • Implementation and maintenance of support;
  • Coordination of support teams;
  • IS Service management;
  • Coordination with the Europa teams;
  • Coordination of wiki sites and collaborative sites;
  • Follow-up of service quality;
  • Management and follow-up of user requests;
  • Guidance regarding the use of information systems;
  • Management of incidents related to information systems, organisation of the reporting;
  • Conception and organisation of user documentation for information systems;
  • Conception and management of trainings;
  • Participation in user, service and project meetings.

Job Requirements

You have…

  • Advanced LAMP stack (Linux, Apache, MySQL, PHP) use in production environments – minimum 5 years of experience;
  • Sysadmin for Drupal or WordPress or Piwik or Moodle – minimum 2 years experience;
  • High Availability (HA) experience in production environments experience with Cluster or Load Balancing at OS or application level);
  • PHP and bash script knowledge;
  • Good git (or similar CVS) knowledge;
  • Cloud knowledge (AWS and/or Azure);
  • Strong aptitude for troubleshooting issues;
  • Strong desire to learn and grow professionally;
  • Proven knowledge in end user assistance or support of information systems;
  • Excellent knowledge of ITIL;
  • Knowledge of wiki and collaborative sites;
  • Excellent communication/writing skills;
  • Good reporting methods;
  • Ability to apply high quality standards;
  • Ability to cope with fast changing web technologies;
  • You hold a master’s degree in IT or any relevant field.

You are…

  • Learning enthusiast;
  • Problem solver;
  • Team player;
  • Innovative thinker.

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© EuroJobsites 2019

EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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