IT Support Manager
Uni Systems
Brussels, Belgium
Description
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a IT Support Manager to join our UniQue team in Brussels!
What will you be bringing to the team?
- Organisation, implementation and maintenance of IS support
- Coordination of support teams
- IS Service management
- Coordination with the project teams
- Coordination of wiki sites, collaborative sites or social networks
- Follow-up of service quality
- Management and follow-up of user requests
- Guidance regarding the use of information systems
- Management of incidents related to information systems, organisation of the reporting
- Conception and organisation of user documentation for information systems
- Conception and management of IS and ICT trainings
- Participation in user, service and project meetings
- Elaboration and implementation of relevant support processes
Requirements
What do you need to succeed in this position?
- Have a minimum a Bachelor's degree
- Have at least 7 years of professional experience in IT sector
- Possess a ITIL certification
- Knowledge in end user assistance or support of information systems
- Knowledge of wiki, collaborative sites and social networks
- Good reporting skills
- Leadership capability
- Able to cope with the needs of multi-language site deployment
- Interest in testing activities is considered and advantage
- Proficiency in English at B1/B2 level
Apply Now
Don't forget to mention BrusselsJobs when applying.