Customer Relationship Management Specialist

Customer Relationship Management Specialist

European Dynamics

Brussels, Belgium

Description

We currently have a vacancy for a Customer Relationship Management Specialist fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either on the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks

• Customer relationship management aiming at the adoption of digital solutions;
• Portfolio management for the ongoing project related to the DISS domain;
• Creation of adoption dashboards and reports, and stakeholder maps or similar;
• Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions;
• Autonomously turn communication objectives into strategies, tasks and activities and oversee/contribute to their implementation;
• Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action);
• Defines work packages, reviews deliverables, and ensures quality control, risk analysis as well as daily management and follow-up;
• Analyze business needs and how digital solutions can be used to meet them.

Requirements

• University degree in IT or relevant discipline, combined with minimum 15 years of relevant working experience in IT;
• Experience in the use of Atlassian collaborative tools (e.g., Confluence, Jira) and Microsoft Office Tools (e.g., PowerPoint, SharePoint);
• Proven experience on communication with stakeholders;
• Good knowledge of Jira or other Portfolio management tools;
• Knowledge of customer relationship management practices and tools;
• Knowledge in using tools to build stakeholder maps and adoption dashboards and reports;
• Knowledge in analyzing customer segments, e.g., experiencing a specific product problem;
• Experience in the IT domain will be considered as an asset;
• Excellent command of the English language.

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