Lead Analyst, Client Service

Lead Analyst, Client Service

BNY Mellon

Brussels, Belgium

Position Summary

The Lead Analyst, Client Services, works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. The Client Oversight Manager performs a Custody oversight function on a dedicated client base, to positively contribute to the overall client experience from a Custody perspective.

Primary Responsibilities

  • Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base;
  • Resolves complex or non-routine client issues or inquires, as needed;
  • Uses in-depth knowledge of client issues and needs to contribute to business development efforts. Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration;
  • Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements;
  • Pro-actively reviews and detects potential service issues or recurrent trends impacting clients using a metrics-based approach.

Qualifications

  • Bachelor’s degree or the equivalent combination of education and experience is required;
  • 5-7 years of total work experience preferred. Experience in an operational area and/or client services preferred;
  • Extra language skills are an asset.

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© EuroJobsites 2019

EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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