Human Resources Operations Specialist

Human Resources Operations Specialist

Caterpillar

Grimbergen, Belgium

Role Definition

You support HR processes with a focus on reporting, project management and continuous improvement.

You support the customers of the HR team in the Caterpillar Distribution Center in Grimbergen (Belgium).

Responsibilities

• Ensure operational excellence in HR by accurately supporting employment compliance, payroll, absence management, time tracking, total rewards administration, and employee data management;
• Deliver excellent customer service through understanding business needs;
• Develop expertise in HR operational processes;
• Identify continuous improvement opportunities to enhance efficiency and effectiveness;
• Gather, analyse and report HR operational metrics to support data-driven decision making.

Degree Requirement

• Bachelor's or Master's in business or organizational management, or equivalent experience.

Required Skills

Service Excellence

• Understand customer service concepts and techniques;
• Meet or exceed customer needs and expectations;
• Integrate automated solutions in HR services using the latest technology.

Business Process Improvement

• Know best practices for business process improvement;
• Identify, evaluate, and implement more efficient business approaches;
• Suggest ways to reduce variation and waste in processes;
• Participate in requirements analysis for process changes.

HR Policies, Standards, and Procedures

• Understand HR functions;
• Assist in developing and implementing HR policies and procedures;
• Provide feedback for improving HR procedures.

Human Resources Operations

• Implement HR tasks, processes, and projects to ensure smooth day-to-day operations;
• Assist in training sessions related to HR processes and systems (HRIS, Time registration);
• Document routine workflows, resource requirements, dependencies, and criticalities;
• Record all HR data and transactions in HRIS;
• Generate and interpret standard and management reports on HR activities.

Data Analytics

• Collect data from various sources and document it for trend and activity evaluation;
• Prepare charts, graphs, tables, and other tools to represent data analysis results;
• Research, analyze, interpret, and present business-related data to management;
• Use designated data analysis software to analyze data.

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