BizOps Engineer II

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BizOps Engineer II

MasterCard Europe

Waterloo, Belgium

Role:

Responsible for the operations support, maintenance or monitoring of IT security policies, standards, and best practices;
Implements BizOps guild principles and standards, performs support activities to keep supported program systems running properly, and manages supported systems to stay in compliance;
May manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within assigned discipline;
First responder to system events triggered by detection tools, documenting knowledge on existing issues, escalating significant issues, and addressing minor ones according to procedures. Raises suggestions for improvement to senior employees;
Participate in the operational deployment and subsequent support of new services or improvements;
Under general supervision, develops program standards and procedures as guided by BizOps principles;
Intermediate level of technical platforms;
Engage in and improve the whole lifecycle of services - from inception and design, through deployment, operation and refinement;
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns;
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews;
Maintain services once they are live by measuring and monitoring availability, latency and overall system health;
Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity;
Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices;
Practice sustainable incident response and blameless postmortems;
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover;
Work with a global team spread across tech hubs in multiple geographies and time zones;
Share knowledge and mentor junior resources;
Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process;
Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc. to build out the CI/CD pipeline;
Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible;
Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus.

All about you:

Exposure to troubleshooting, security, including network and internet systems security;
Able to guide less experienced team members;
BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience;
Experience with algorithms, data structures, scripting, pipeline management, and software design;
Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive;
Ability to help debug and optimize code and automate routine tasks;
We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed;
Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby;
Interest in designing, analyzing and troubleshooting large-scale distributed systems;
We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must;
For work on our dev ops team, engineer with experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Chef/Chef Habitat, XLR orchestration. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.