Senior Customer Journey Expert - Payments BE Tribe - MoveMoney

ING Group

Brussels, Belgium

As a Customer Journey Expert in the Payments area, you can:

Understand the customer: you have a profound knowledge of customer expectations, and you follow up pro-actively the delivery of the digital journeys including dependency management and stakeholder management to ensure the delivered solution fits the customers’ needs. For this, you work closely together with colleagues having different expertise (product squad members, UX, segments, ….)
Understand the product: you understand the customer journeys, product specificities and digital landscape. You take responsibility of continuously evaluate and simplify/improve payment journeys to ensure excellent customer experience - all of this within the risk, legislative and regulatory frameworks.
Help the squad: you help the squad to overcome impediments by looking at creative alternatives and document business logic and mapping towards IT components. You make clear documentation (functional analysis, sequence diagrams, risk documentation, …) to support the IT development and you also ensure proper testing and debugging features for production readiness.
Coordinate the delivery: you can define and follow up on the implementation roadmap and ensure the solution is delivered in a timely manner. You escalate to hierarchy when needed and you provide regular status reporting.

How to succeed:

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

You have senior project management/product owner experience
You have experience with working with Tech and an appetite for it: you are not afraid of jumping from business to technical discussions and are able to make the bridge between both worlds
You have strong analytical skills, a problem solving mindset and are able to work on several topics in parallel on a day-to-day basis
You are keen to learn fast and capable of acquiring a good functional understanding of automated processes and computer systems (Java API, Postman, Devtool, Kibana, …)
You have excellent stakeholder and communication skills: you love coordinating and collaborating with different people and you are able to discuss with architects and developers
You are driven and customer focused
Making things happen thanks to your ‘can do’ attitude: you work in an autonomous way, you take initiative and you take decisions
Experience in the Payments domains is a plus
Fluent in English
Master degree with a minimum of 10 years relevant experience

As a Payments Customer Journey Expert, you will have the opportunity to:

Grow in the world of digitalization and payments: from working with IT to driving the design and delivery of new customer journeys and services.
Work with innovative colleagues and find creative solutions
Work in an environment that continuously evolves and appreciates new ideas

Apply Now

Don't forget to mention BrusselsJobs when applying.

Share this Job