Customer Journey Expert - Transaction Monitoring

ING Group

Brussels, Belgium

You will be working within the Transaction Monitoring squad.

The squad has end-to-end ownership of transaction monitoring processes. It relies on analytical tools and processes to identify unusual and potentially suspicious customer behaviour. The analytical tools process millions of transactional records daily to highlight such customer behaviour, for treatment by KYC investigators.

The team ensures the correct implementation, configuration, updates and operationalization of analytical tools and processes. We achieve this via data-driven and risk-based methodologies to ensure adherence to both ING's risk appetite and regulatory requirements.

We work and coordinate with many stakeholders (in Belgium, Amsterdam Global HQ, and other international ING Hubs) to implement required changes & ensure process runs properly on daily basis.

Your key responsibilities as CJE for Transaction Monitoring

As a Customer Journey Expert (CJE) for KYC Services Tribe, it is your responsibility to ensure processes are efficient and customer-oriented, as well as the time-to-market of new solutions, by leveraging on innovation, smart data and taking all regulatory requirements and hazards into consideration.

You are end-to-end owner of KYC processes:

You maintain and continuously improve E2E processes related to Transaction Monitoring.

Gain a profound understanding of the Transaction Monitoring process. You build knowledge on current and future data, tooling, process & risk landscape.
You identify, with your team, potential gaps between our current processes and regulatory requirements as well as operational efficiency opportunities. You implement appropriate solutions.
You take or delegate ownership of one or several projects. You ensure impact assessments (operational, risk, data, tooling) are conducted and a smooth rollout of change.
You take the lead in interactions within the KYC tribe as well as the coordination with other tribes and stakeholders (in Belgium & abroad).
You ensure that risk mitigating actions are implemented within the set deadline.
You monitor & keep oversight on alert treatment operations.
Interest in data and new technologies is a plus (digital currencies, advanced analytics, AI)

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead.

In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a KYC Customer Journey Expert, you preferrably:

Have an academic degree
Have at least 3 years of relevant work experience
Have experience leading projects or change.
Have strong analytical skills and a problem-solving mindset
Feel comfortable and have an interest in working with data
Have strong stakeholder management skills
Have very good communication skills, with ability to convey clear message to people at different levels and expertise
Are a hands-on team player
Are able to work in an autonomous way and to take initiative
Are able to both maintain overview and dive into the details of your process, enabling you to perform correct impact assessment
Are keen to improve processes using data science & automation
Are fluent in English (written & oral). Knowledge of Dutch and/or French is a plus.