IT Helpdesk Support Internship

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Obelis Group

Obelis is currently working for an IT helpdesk Support intern for our IT Department.

Provide professional and smooth external/internal client service at the highest level;
Support the day-to-day activities associated with the IT Department at the highest level:
- Execute new projects according to the change management process;
- Execute service requests through the Ticket Management system;
- Execute department logs and regularly maintain and update;
- Execute and prepare meeting rooms for company events;
- Support Information Systems delivery, users and security;
- Ad hoc IT related tasks, projects & troubleshooting;
- React and intervene to off-business hours alarms.
Support the implementation of ITIL and ISO standards;
Provide ah-hoc assistance to the DPM/Department Manager;
Represent Obelis and its interests at external events.

Bachelor or Master degree preferably in Computer science/Informatics/IT engineering or similar discipline;
Professional experience in IT Helpdesk is an asset;
Fluency in English (written & oral); Any other languages are always a plus;
Knowledge/experience in ITIL environment;
Knowledge of Operating systems: Windows 10 & Server 2016/2019;
Knowledge of Network/Security: TCP/IP, Network topology, IP telephony, VOIP, Active Directory and domain network services;
Your are a fantastic team player, inspire peers and communicate clearly and effectively;
Quick learner and self-motivated for small and big tasks;
You have high adaptability, flexibility and commitment supported by a positive ‘can-do’ attitude;
Attention to detail and organize workload efficiently to meet deadlines with high quality results;
Willing to learn and grow continuously.