Senior Business Consultant (ServiceNow)

Senior Business Consultant (ServiceNow)

DXC

Mechelen, Belgium

Essential Job Functions

  • Participates in gathering business requirements through a variety of techniques (e.g., facilitated workshops, work sessions and interviews) and prototyping business solutions (Business);
  • Analyzes requirements and develops high-level and detailed business process designs to the elementary business process (EBP) level and derived logical process (DLP) level (Business);
  • Supports gap analysis highlighting current state, future state, client needs, best practices and competition (Business);
  • Develops standards, templates, and procedures to aid in the development of the required work products (Methodology);
  • Leads a team of 4-6 company resources, in area of expertise, to conclusion of a project phase (Management);
  • Reviews programs designed from high level specifications or derived logical processes (DLPs) ensuring that they meet client specifications (Technical);
  • Establishes and maintains networking relationships with middle management in client organizations (Relationship Management);
  • Understands client needs and matches them to relevant services or products; manages client expectations (Leverage);
  • Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly (Communication).

Basic Qualifications

  • Bachelor's degree or equivalent combination of education and experience;
  • Bachelor's degree in business, computer science or related field preferred;
  • Five or more years of experience in business analysis and design, preferably within a consulting environment;
  • One to two years of relevant experience in a particular business or industry specialty area included;
  • Experience working with techniques and approaches for process and entity modeling;
  • Experience working with techniques, tools, and approaches for data cleansing and conversion.

Other Qualifications

  • Strong analysis and design skills;
  • Good communication skills;
  • Ability to manage competing priorities in a complex environment;
  • Ability to devise creative business solutions;
  • Ability to convey a strong presence, professional image, and deal confidently with complex business problems;
  • Willingness to travel.

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