Working closely with Product, the Senior Specialist, helps to shape the future client experience and the future role of the client service team.
As our collateral platform shapes further and provides our combined U.S. and Global Collateral services out of one platform, the Senior Specialist’s key role is to improve the Client Experience. One key component is to develop a strategy to shape and form the Client Service Team to align with the Client Experience, and offer similar services across regions, legal entities and products as much as possible.
The Senior Specialist works closely with Product to develop this strategy and ensures that risk, regulations, and market conditions are accounted for throughout the life cycle of developed products/services. In addition analyses complex client requirements and develops solutions that may include more than one product. Must understand the economics behind products and demonstrate business acumen.