Customer Journey Expert Business Lending - Customer Proposition

Customer Journey Expert Business Lending - Customer Proposition

ING Group

Brussels, Belgium

Your role & work environment

As a Customer Journey Expert (CJE) for Business Lending, you are responsible to ensure an efficient and customer-oriented value proposition, including products and services, and to harmonize between Belgium and the Netherlands taking all requirements and hazards into consideration.

You will cover several customer segments from self-employed to mid-corporates.

Your key responsibilities

  • Gaining a profound understanding of the market and our Customers – as part of the chapter “Customer Proposition”, you have a deep knowledge of customer needs, market trends, fintech players, competition etc. to be able to define the best value proposition for our business customers
  • Ensuring excellent processes by continuously evaluating our way of working in order to meet and improve customer experience
  • Working together in a cross-border way (Belgium – the Netherlands) with colleagues having different expertise in self-steering feature teams
  • Implementing the strategy taking ING’s priorities andcustomer’s expectations into consideration
  • Evaluating our way of working with the aim to continuously improve
  • Helping to improve the quality of the ING’s communication via the different channels and touch points
  • Actively participating and taking initiatives to improve the collaboration between different stakeholders and colleagues in other teams with the aim to create even more added value to our customers
  • Understand and apply business principles and external regulation

We are looking for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challengesin a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

  • Having an open mindset for innovations and new trends in the market
  • Knowledge of business lending products/services
  • Driven and customer focused, loving to collaborate with different people
  • Entrepreneurial attitude
  • Good analytical skills
  • Proven planning & organizational skills
  • Clear communication skills: written and oral
  • Able to work in an autonomous way and to take initiative
  • Making things happen thanks to your ‘can do’ attitude
  • Problem solving
  • Fluent in English and Dutch or French
  • Bachelor degree with up to 3 years relevant experience

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© EuroJobsites 2019

EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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