Salesforce Administrator
Salesforce Administrator
Cigna
Antwerp, Belgium
As Salesforce Administrator you will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. You will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, as Administrator you will perform basic updates, such as add/delete users, and adding basic custom fields.
Responsibilities:
Initially you will be involved in the implementation project rolling out the Salesforce Service Cloud capabilities to our business users which are spread over all continents (with 4 main offices in Kuala Lumpur, Nairobi, Antwerp and Madrid). The Salesforce Service Cloud will allow them to service our +450.000 customers spread all over the world. It will enable us to deliver on the promise of our mission “to help the people we serve improve their health, their wellbeing and their sense of security”.
After implementation you will be responsible to/for:
- Create and Manage Changes to the System;
- Maintain System Security and Integrity;
- Provide User Assistance, Training, Adoption and Satisfaction;
- Be the company SME on Salesforce.com;
- Data Quality, Migration and Maintenance;
- Report and Dashboard Creation and Maintenance.
Preferred Qualifications
- Bachelor’s degree or equivalent (minimum 3) years of progressive experience;
- Exceptional English verbal, written and interpersonal skills. Fluent Spanish speaker is a plus;
- Highly self-motivated and directed;
- General understanding of common IT applications and SDLC;
- 3 to 5 years of Salesforce administration experience;
- In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex, s-controls) and/or integration with external systems;
- Salesforce.com Administrator certification;
- Computer literate and proficient in standard office applications Word, Excel and Outlook;
- Understand general concepts of Customer Relationship Management (CRM).
Core Competencies/Other
- Service and solution focused;
- Ability to absorb and retain information quickly. Fast learner;
- Efficiently organized;
- Logical. Proven problem-solving abilities;
- Demonstrated initiative and follow-through/ownership in process.
