As Salesforce Administrator you will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. You will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, as Administrator you will perform basic updates, such as add/delete users, and adding basic custom fields.
Initially you will be involved in the implementation project rolling out the Salesforce Service Cloud capabilities to our business users which are spread over all continents (with 4 main offices in Kuala Lumpur, Nairobi, Antwerp and Madrid). The Salesforce Service Cloud will allow them to service our +450.000 customers spread all over the world. It will enable us to deliver on the promise of our mission “to help the people we serve improve their health, their wellbeing and their sense of security”.
After implementation you will be responsible to/for: