As a Customer Journey Expert (CJE) within the Private individuals segment (2,3Mn of active clients in Belgium), your challenge is to offer our clients the best customer experience for their financial needs in every important step of their life. Your main success indicator is the overall customer satisfaction and the sustainable growth of the segment.
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
As a Customer Journey Expert/sales value proposition in Segment Tribe you will also need:
You make the difference by creating best-in-class approaches for our customers in each step of their financial life and help oursales staff in realising this mission.