Sr. Analyst, Client Processing

Sr. Analyst, Client Processing

BNY Mellon

Luxembourg

Day-to-Day Responsibilities include:

  • Carry out AML Investor account reviews for new or existing accounts in line with current regulation, the bank’s policies and dedicated procedures in place.
  • Financial sanction screening and resulting researches.
  • Interaction and coordination either via email, call or face to face with clients and investors for successful and timely collection of required documentation.
  • Supervising AML file assessments prepared within the team and ensuring quality standard and accuracy.
  • Review and assessment of procedures in place to ensure they are fit for purpose and in line with regulation and common market practice.
  • Interaction with Compliance and Senior Management to agree on new standards for account reviews where appropriate.
  • Production of KPI and metric information for management.

Client Service Management:

  • The successful candidate will promote excellent client service standards, a customer focused ethos and advocate best practice at all times within the group.
  • Ensures client satisfaction, accuracy and productivity of work, and compliance with internal policy and external regulation. May assist in process improvement for the function.
  • Manage the interface with Clients on TA AML deliverables as outlined in Service Level Agreements and the delivery of accurate information in Client report cards and board packs
  • Liaise with the Client Services team to ensure all issues and initiatives are shared with the client, all monthly service review reports and meetings are completed and general service levels remain Green.

Communication:

  • Support the Team Manager by providing updates on relevant developments, getting feedback and updates on salient issues.
  • Promote an environment of open and clear communication ensuring all team members maintain a positive and professional relationship with internal and external parties.
  • Act as escalation point for all Client issues, attend Monthly Service Reviews as required and represent the bank accordingly.
  • Escalate to and inform the Team Manager about client activity, ongoing initiatives, status of deliverables and potential issues etc.

Quality and Risk Control:

  • Operate according to procedures in place to ensure no material errors or audit issues arise by material produced/shared and proactively addressing potential risk areas.
  • Ensure benchmark KPI's are achieved and exceeded where possible and tracked intra month.
  • Assist with regular review of processes and controls to identify any operational gaps from agreed checklists, guidelines and written procedures. Ensure root cause analysis is conducted when any errors, incidents or near misses occur in the area.
  • Ensure procedures are consistent.
  • Assist with answering all Audit, Client, Compliance and Trustee queries ensuring they are prioritised, thoroughly investigated and responded to in a timely manner.

Change & Project Management:

  • Escalate where you identify any growth in volumes, or service creep.
  • Highlight manual, repetitive or risky, tasks which would benefit from automation, focusing on improving straight through processing.
  • Assist in any reviews of internal and 3rd party IT systems highlighting where changes can be made to improve automation and efficiency levels.
  • Support onboarding of new business and new funds.

Qualifications:

Management Skills:

  • Supervise other members of the team and (in coordination with the Team Manager) coach and develop more junior team members.
  • Organise the own day-to-day work and where needed support other in their day-to-day.
  • Proactive and focused attitude to work and an ability to constantly meet deadlines. Excellent analytical, organizational and time management skills.
  • Strong teamwork, interpersonal, oral and written communication skills. Dependability and flexibility a must.

Experience & Qualifications:

College Degree preferred. 5+ years of experience in Investor/Transfer Agency Services with dedicated work in Investor Onboarding/Maintenance and the underlying AML/KYC laws and regulations. In depth understanding of typical legal structures including but not limited to Hedge and PE/RE funds, SPVs, partnerships, trusts and charities.

Demonstrated experience as a successful Supervisor would be a plus but is not a must.

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© EuroJobsites 2019

EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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