As a SENIOR DIGITAL BUSINESS ANALYST you work closely with the customers and the client’s UX design and Development teams. You are responsible for analysing, capturing and prioritizing the requirements for the new customer experience initiatives of the customers;
This is a crucial role within our client’s team, because you are in the driver seat to help the customers realize their customer experience vision. You have to manage customer expectations and help them to translate their vision into a project backlog that can be implemented within time and budget;
The job comes with great responsibility and offers the opportunity to work side by side with the customers worldwide and guide them through successful implementations with the product.
The SENIOR DIGITAL BUSINESS ANALYST is expected to:
Gather, define and prioritize requirements of the project in close collaboration with the client;
Write functional requirements using use case specifications or user stories;
Perform business process gap analysis and manage requirements change;
Act as “product owner” for the project to guide the team making the right choices to maximize project & customer success;
Configure the various customer experience building blocks using pre-configured web and mobile platforms.
Experience and background requirements
You need to be an excellent communicator and feel comfortable interacting with stakeholders at various levels. Organizational and cultural sensitivity are a must.
Essential skills & Knowledge:
University education and degree (preferable business or IT related);
Minimum of 5 years’ experience in a similar role and in a client facing position;
Experienced in requirements management and/or process modelling;
Knowledge of multiple development methodologies, e.g. RUP, Kanban, Agile/SCRUM, Waterfall;
Excellent written and verbal skills in English;
Perseverance and pragmatism to solve complex problems;
Ability to work under pressure;
Ability to work in a multicultural and international environment;
Flexibility about work location and willingness to travel abroad frequently, sometimes for long periods of time.
Experience in Financial Services industry;
Experience with Web Content Management;
Experience in Fintech solutions integration;
Experience in Business processes and onboarding solutions;