CIS Consultant (PureEngage)

CIS Consultant (PureEngage)

Dimension Data

Diegem, Belgium

Want to be part of our team?

We are currently looking for a “Genesys Pure Engage Consultant” to join Professional Services, to service our clients in the design and implementation of the solutions in our portfolio.

What you'll be doing

As part of the Professional Service department, you will be integrated in a dynamic team. As CTI Consultant, you will be part of the team responsible for delivering IT infrastructure projects through close contact with our Dimension Data clients. You will be living the Dimension Data core values (Proactivity, Teamwork Professional Excellence, Partnership and Personal Commitment), and will be offered a path to grow within the position and within the company, coached by your team leader and trained where needed.

As CTI Consultant, you will be part of the team responsible to deliver IT infrastructure projects to Dimension Data clients, with a clear focus on Genesys PureEngage.

This position will include design of new infrastructures, supporting the operational teams during implementation, operations management and assisting the support team during troubleshooting and problem solving. The team also provides training to other teams within Dimension Data Belgium.

Position summary

  • The Senior CTI Genesys Consultant has expert-level knowledge of the Genesys Contact Center applications (PureEngage);
  • Create complex designs, push for optimizations and lead large projects;
  • Provides technical and business advice to our clients and act as a leader to our engineers/other consultants;
  • Will be involved in presales activities.

Key responsibilities

  • Understand client’s business needs, requirements and translate them to a technical implementation;
  • Write Macro/Micro Designs, Migration Plans and As Build documents;
  • Help in the complex troubleshooting case in close collaboration with our support Services;
  • Plan and do the project transition to our support department;
  • Inform the project coordination team, project managers and client of the project status;
  • Develop complex presales proposals;
  • What would make you a good fit for this role?

Personal skills

  • Highly proactive and committed, with a “can do” mentality;
  • Result oriented;
  • Responsive to the demand of working in a high-pressure environment;
  • Flexibility, willingness to work out of office hours;
  • Motivated to work in a large infrastructure and the opportunity to develop different design perspectives;
  • Good communication skills (French and/or Dutch and English).

Technical skills

  • At least 8 years of experience in CIS;
  • Bachelor or Master degree in IT;
  • Good knowledge of the Genesys PureEngage suite;
  • Proven experience and certification in 3 subject areas (Routing, WFM, Reporting, GVP, eServices, SIP);
  • Good knowledge of DBMSs (Oracle, MS SQL, …);
  • Good knowledge of network protocols/standards, firewalls, operating systems (Windows Server, UNIX/Linux), Microsoft Office and Enterprise Application flows and protocols;
  • Passionate about contact centre technologies and interested in the bits and bytes;
  • Willingness to confirm his/her knowledge by required certification.

Nice to have

  • Knowledge of programming languages and scripting tools;
  • Knowledge of PureConnect & PureCloud solutions;
  • Knowledge of CRM, BPM or CMS systems;
  • Knowledge of other contact center suites (Cisco UCCX, Cisco UCCE, Luware).

Apply Now

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© EuroJobsites 2019

EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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