Technical Training Specialist

Technical Training Specialist

Danaher

Ghent, Belgium

Description:

Main Role/Job Objective:

As a Technical Training Specialist – EMEA/APAC you will design, create training materials, and deliver trainings for online and face to face learning modules, for a team of Brand Owner Solution Architects in association with the EMEA/APAC counterpart, to maximize the potential of our Solution Architects & Partner resources and bring new joiners to fulfil capabilities faster.

Main responsibilities and key activities:

  • Team training and development;
  • Analyze current training methodologies, design/enhance and develop comprehensive training material and courses for the onboarding and continual development of Brand Owner Solution Architects & Partners resources;
  • Deliver training using a variety of instructional techniques;
  • Train to develop our Solution Architect’s individual skills, competence and potential for solution deployment, in-line with the skill matrix;
  • Monitor and evaluate deployment teams in the field to ensure workshops and solutions are effectively delivered and adapt future trainings striving for improvements;
  • Act as a mentor/senior lead as required on projects to guide new and junior associates and partner resources;
  • Able to work and coordinate training material/ courses with an EMEA/APAC counterpart;
  • Assist to develop a training academy/ environment in which the Brands solution teams can learn, develop and deploy consistently to high standards;
  • Ability to travel nationally, regionally and internationally ranging from 30 - 50% of the time.

Communication:

  • Communicate regularly with your team including the manager, Deployment Directors & Deployment Managers, Solution Architects Deployment teams, Product Management and R&D teams, Aftercare Support team, Sub-Contracting Partners;
  • Keep up to date personal knowledge by attending relevant courses, self-study, and in-depth preparation.

Qualifications:

Qualifications and professional knowledge:

  • Proven ability to work in multi-functional teams, networking effectively with others to achieve desired goals;
  • Bachelor or Master degree (or equivalent professional qualification);
  • Fluent in English, both written and spoken. Additional languages preferred;
  • 5+ years’ experience (or equivalent) in areas such as, but not limited to:
  • Business process or asset management technology solution architecture, ideally in a marketing or packaging domain;
  • Providing software and/or services to consumer goods, pharmaceutical or retail customers;
  • Software user training (e.g. workflow building, system configuration, system admin, developing key users up to a professional/expert level);
  • Experience in Esko software (WebCenter, MediaBeacon, Automation Engine) along with experience in Packaging and BLUE software is considered a plus;
  • Other technical services domains (e.g. application engineering, enterprise level software installation).

Soft Skills desired:

  • Customer-oriented: excellent listener and understand the customers’ needs;
  • Passion for imparting one's knowledge and skills;
  • Ability to troubleshoot;
  • Possess a sense of urgency & hands-on mentality;
  • Good verbal and written communication skills and ability to present in a public setting;
  • You are flexible towards opening hours, standby, regular customer visits;
  • Experience in people management;
  • Recognize and celebrate successes;
  • Set a good example of behaviors to others;
  • Take decisions, support decisions taken, and you take responsibility;
  • Show sensitivity to individual’s different needs and values.

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© EuroJobsites 2019

EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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