Telecom Service Delivery Manager

Telecom Service Delivery Manager

POST Luxembourg

Luxembourg

The Delivery support service provides support for our key corporate customers: project management for the implementation of new tailored-made corporate services, quality management for the implementation of our approach of IT service management through processes, administration delivery & Service Delivery Management providing dedicated point of contact for all aspects related to the delivery of our customers’ contracts.

To strengthen our teams we are currently looking for a: Telecom Service Delivery Manager (m/f).

Your missions:

  • Act as the delivery service representative for our key corporate customers, ensuring that provided services are leveraged to meet customer business outcomes;
  • Track and follow-up the performance of the services delivered to the customers, ensuring the quality of the delivered services and the respect of the contractual agreements;
  • Set-up the required governance this customers & partners (Service Review Meetings, Steerco Meetings);
  • Mitigate risks and if needed, identify and implement improvement plan;
  • Provide service reporting to the customer and to your management;
  • Coordinate with the technical teams for the implementation;
  • Identify and evaluate new business opportunities in coordination with the Account Manager.

Your profile:

  • You hold a Master’s Degree in Computer Science and/or Business Management;
  • You have, at least, 5 years of proven experience in a similar role in an IT services firm;
  • You benefit from proven knowledge of telecommunication services and/or IT (network, system, applications) dedicated for professional clients;
  • You ideally have a first proven and relevant ITIL experience combined with knowledge of project management methodology such as PRINCE 2;
  • You are recognized for your client-oriented spirit and your outstanding interpersonal skills;
  • You show excellent communications skills in English.

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EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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© EuroJobsites 2019

EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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