Senior Client Service Representative (Senior Analyst)

Senior Client Service Representative (Senior Analyst)

BNY Mellon

Brussels, Belgium

Core Responsibilities

  • Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon, and navigate the company on their behalf for all custody matters related to the collateral held within BNYM;
  • Supports clients in addressing operational and technical questions or issues and ensuring requests are executed. Applies problem solving skills based on precedence and experience;
  • Uses communication skills to deliver high quality service to a specialized client base by handling external client queries (phone and email) related to settlement/payment/account optimization and directing external clients to the appropriate contacts within BNYM for other business aspects;
  • Acts as a coach and point of contact for the junior team members;
  • Escalates non-routine or complex issues to the WFL/Manager;
  • Maintain client relationships, and perform regular service call reviews to increase efficiency and foster a cooperative relationship with our clients;
  • Understands credit exposure and failing items;
  • Develops and maintain internal procedures;
  • Performs analyses on behalf of clients and internal stakeholders;
  • Ensures client activity and account setups are optimal, collaborate internally to improve future product offering;
  • Updates/develops KRI/KPI’s to monitor activity;
  • Follows all internal BNYM and/or CM&S procedures at all times;
  • Advises management on a timely basis of any issues in maintaining such procedures;
  • Suggests improvements whenever applicable. Seek clarification and/or challenge should anything not make sense.

Qualifications

  • Minimum Bachelor degree or the equivalent combination of education and experience is required;
  • 0-3 years of total work experience preferred;
  • Experience in an operational area and/or client services preferred;
  • Working conditions and other information (working hours, full time, permanent etc.).

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© EuroJobsites 2019

EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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