CRM Manager

Deliveroo

Brussels, Belgium

THE ROLE

We are looking for a CRM manager that can manage the full rider lifecycle, from acquisition to reactivation. You will define the strategy, create activation campaigns, do deepdive analysis, create email content and invent innovative bonuses.

Specifically, your role will involve the following responsibilities:

  • Acquisition Strategy - improve conversion over our onboarding funnels with the aim of maximising applicant conversion
  • Lifecycle Strategy - set-up and execute campaigns that improve the rider lifecycle: improving performance, minimizing churn, reactivating lapsed riders, ...
  • Project Management - take ownership of high-leverage projects and drive them forward to completion using team members to help in execution
  • Campaign Management - set-up and execute activation campaigns that boost rider performance, inventing innovative bonuses, and evaluating the outcome of your campaigns

You will join a young and ambitious Operations team and have the opportunity to work on high-impact projects at the fastest growing start-up in Europe. You will be a mid-senior member in the team and report directly to the Head of Operations Strategy, you will work alongside two junior associates. You will be based in our office in Brussels.

WHAT ARE WE LOOKING FOR?

  • A completed University degree (a Masters degree is a plus)
  • 2-4 years of relevant full-time professional experience, preferably in marketing, business strategy, communication or CRM
  • Fluent in English (and French or Dutch is a plus)
  • Very strong analytical skills, the ability to “make sense” of complex issues
  • A logical and structured thinker with great problem solving ability
  • Ability to switch quickly between multiple systems and multitask in a fast-paced environment
  • Motivation to take initiative and proactively solve problems
  • Willingness to “go the extra mile” if necessary

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© EuroJobsites 2019

EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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