Manages the EMEA based Middle Office team in Markets Collateral Management and Segregation responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.
Sets policies and procedures for team managed.
Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality.
Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
Maintains relationships with business leaders to report client trends and needs.
May provide forward-looking insight on client issues and trends to drive future revenue growth.
Provides strategic guidance on internal activities and initiatives designed to improve the client experience.
Determines needed improvements through review and analysis of problems reported.
Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
Responsible for effective management of the performance management process in the region, development of staff and achievement of employee engagement objectives.
Manages a team of approximate 10 persons.
Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.
Team supports multiple, complex client accounts. (assist clients with exceptional processing, manage client inquiries related to portfolio servicing.
Comply with all corporate policies and procedures, and industry regulations within the department.