Group Manager, Collateral Middle Office Manager

Group Manager, Collateral Middle Office Manager

BNY Mellon

Brussels, Belgium

Role responsibilities:

  • Manages the EMEA based Middle Office team in Markets Collateral Management and Segregation responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
  • Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.
  • Sets policies and procedures for team managed.
  • Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality.
  • Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
  • Maintains relationships with business leaders to report client trends and needs.
  • May provide forward-looking insight on client issues and trends to drive future revenue growth.
  • Provides strategic guidance on internal activities and initiatives designed to improve the client experience.
  • Determines needed improvements through review and analysis of problems reported.
  • Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
  • Responsible for effective management of the performance management process in the region, development of staff and achievement of employee engagement objectives.
  • Manages a team of approximate 10 persons.
  • Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.
  • Team supports multiple, complex client accounts. (assist clients with exceptional processing, manage client inquiries related to portfolio servicing.
  • Comply with all corporate policies and procedures, and industry regulations within the department.
  • Responsible for regulatory/client reporting. Risk management responsibilities (cash & asset reconciliation, ..)

Qualifications

Education/Knowledge/Experience:

  • Bachelor’s degree or the equivalent combination of education and experience is required with an MBA preferred.
  • Excellent financial and accounting knowledge.
  • Experience as a manager of an operational area and/or client services team is a plus, with relevant industry experience preferred.

Core Competencies:

  • Enhancing Organizational Talent
  • Embracing Change
  • Client Orientation
  • Developing Partnerships
  • Driving for Results
  • Decision Making
  • Global Awareness

Additional requirements:

  • Must possess excellent verbal and written communication skills and demonstrate a strong customer focus and customer orientation.
  • Must display tact and diplomacy in difficult and or awkward situations.
  • Global Acumen or the ability to manage successfully in global cultures.
  • Excellent financial, accounting, project management and analytical skills.
  • Ability to multi task and co-ordinate a large number of complex responsibilities accurately.
  • Working knowledge of MS Word, Excel, PowerPoint and technical operating systems.

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© EuroJobsites 2019

EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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