Senior Customer Journey Expert - KYC Interactions

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Senior Customer Journey Expert - KYC Interactions

ING Group

Brussels, Belgium

Your key responsibilities

You are E2E owner of KYC processes:

You build and continuously improve E2E processes related to Customer Due Diligence (CDD).
You take the responsibility for one or several projects and lead the interactions within the KYC tribe as well as the coordination with other tribes or stakeholders.
You identify potential gaps between our current processes and the regulatory requirements. You implement appropriate solutions.
You ensure that risk mitigating actions are implemented within deadline.

You build a smooth KYC journey:

You gain a profound understanding of the regulatory framework, our customers and our colleagues, you ensure that KYC processes are supported, digitized and automated via adequate IT tooling and the data they use. In close collaboration with our IT and data management colleagues you contribute to optimizing the efficiency of our KYC journeys.
You implement the strategy based on ING’s priorities and safeguard a smooth KYC journey.
You collect insights from colleagues & customers to design and implement new efficient processes.
You participate actively and take initiatives to improve the collaboration between senior management, global and local experts.
You leverage the way of working based on your knowledge of IT architecture landscape and data lake.
You challenge the IT & data performance, initiates improvement and understand the future of data & IT components.

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Customer Journey Expert KYC you will also need to:

Have at least 5 years relevant work experience as a project manager
Have a strong technical-driven mindset, ideally with work experience in a technical orientated team or company
Are Fluent in English (written & oral)
Have an academic degree
Build bridges by nature and are able to bridge between different levels, different people and different cultures
Are persuasive, are able to ‘get people on board’ and ensure necessary buy-in from stakeholders
Are a hands-on team player
Have good analytical skills
Have proven planning & organizational skills
Are able to work in an autonomous way and to take initiative
Are problem solving
Be passionate by improving our processes thanks to digitization and automation