Customer Relations Expert Consultant


Brussels, Belgium


To contribute to the smooth operation of the Customer Relations department as well as support the department’s and team’s performance, KPIs and daily activity.

Main Duties:

  • Provide professional, high level and smooth client service;
  • Perform various work associated with the Customer Relations department (activate and follow-up client accounts, follow-up on client order forms, reply and resolve customers complaints, proactively identify customer needs, monitor and analyse customer feedback, ensure SLAs and customer satisfaction) at the highest level;
  • Follow-up on tasks assigned to him as well as coordinate tasks assigned to a small team (more than 5);
  • Ensure relevant business research on new market opportunities;
  • Support the development and design of a new method, system and resource;
  • Support preparations for Management & Board Meetings;
  • Assistance to Managers, Department Managers and/or Unit Directors;
  • Provide internal trainings on department related matters;
  • Contribute to online and offline publications;
  • Contribute to the implementation of ISO 9001:2008 and ISO 13485:2003;
  • Participate to Obelis events.



  • MA degree in Business Management, Sales, Marketing, European Law, Economics, Quality Management Systems or similar.


  • 4-6 years professional experience as a Customer Relations/Customer Service Representative;
  • Previous professional experience in EU affairs – an advantage;
  • Familiarity with Cosmetics and/or Medical Devices is considered an asset.


  • Fluency in English (written & oral);
  • Fluency in French ( written & oral) – an advantage.

Computer Skills

  • Proficiency at Microsoft word, Excel, PowerPoint, Outlook;
  • Familiarity with CRM systems.

Desired skills & Competencies

  • Customer and solution oriented;
  • Excellent communications, negotiation and presentation skills;
  • Problem solving and analytical skills;
  • Ability to study, absorb & analyse information;
  • Ability to prioritize, coordinate and manage tasks;
  • High adaptability, flexibility and dedication supported by a positive ‘can-do’ attitude;
  • Excellent time-management skills;
  • Ability to assume responsibilities;
  • Ability to structure workflow within a team;
  • Ability to take own initiatives;
  • Ability to motivate team members;
  • Be able to and willing to travel in/out of the European Union.

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