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Customer Relations Expert Consultant

Obelis

Brussels, Belgium

Objective:

To contribute to the smooth operation of the Customer Relations department as well as support the department’s and team’s performance, KPIs and daily activity.

Main Duties:

  • Provide professional, high level and smooth client service;
  • Perform various work associated with the Customer Relations department (activate and follow-up client accounts, follow-up on client order forms, reply and resolve customers complaints, proactively identify customer needs, monitor and analyse customer feedback, ensure SLAs and customer satisfaction) at the highest level;
  • Follow-up on tasks assigned to him as well as coordinate tasks assigned to a small team (more than 5);
  • Ensure relevant business research on new market opportunities;
  • Support the development and design of a new method, system and resource;
  • Support preparations for Management & Board Meetings;
  • Assistance to Managers, Department Managers and/or Unit Directors;
  • Provide internal trainings on department related matters;
  • Contribute to online and offline publications;
  • Contribute to the implementation of ISO 9001:2008 and ISO 13485:2003;
  • Participate to Obelis events.

Requirements

Education

  • MA degree in Business Management, Sales, Marketing, European Law, Economics, Quality Management Systems or similar.

Experience

  • 4-6 years professional experience as a Customer Relations/Customer Service Representative;
  • Previous professional experience in EU affairs – an advantage;
  • Familiarity with Cosmetics and/or Medical Devices is considered an asset.

Language(s)

  • Fluency in English (written & oral);
  • Fluency in French ( written & oral) – an advantage.

Computer Skills

  • Proficiency at Microsoft word, Excel, PowerPoint, Outlook;
  • Familiarity with CRM systems.

Desired skills & Competencies

  • Customer and solution oriented;
  • Excellent communications, negotiation and presentation skills;
  • Problem solving and analytical skills;
  • Ability to study, absorb & analyse information;
  • Ability to prioritize, coordinate and manage tasks;
  • High adaptability, flexibility and dedication supported by a positive ‘can-do’ attitude;
  • Excellent time-management skills;
  • Ability to assume responsibilities;
  • Ability to structure workflow within a team;
  • Ability to take own initiatives;
  • Ability to motivate team members;
  • Be able to and willing to travel in/out of the European Union.

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