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Technical Writer

FIS

Diegem, Belgium

Position ResponsibilitiesRequirements:

Summary

  • Produces high-quality documentation that contributes to the overall success of our products.
  • Works in collaboration with Business Analysts Core Product, Technicians, Product Managers, and Product Consultants to make our products easier to use.
  • Ensures product documentation is accurate and up-to-date and easily accessible.

Qualifications

  • Bachelor’s degree or the equivalent combination of education, training, or work experience.
  • Proven working experience in technical writing of software documentation (developer’s manuals, API documentation, user manuals, training material).

Key Responsibilities

  • Works with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
  • Analyzes existing content, challenges quality of the content focusing on reuse and single-sourcing opportunities.
  • Produces high-quality documentation that meets applicable standards and is appropriate for its intended audience.
  • Consolidates documentation, ensuring full coverage for various audiences.
  • Reviews documentation written by other staff members.
  • Creates and maintains the information infrastructure (tools, versions, indexation, maintenance processes) to maximize accuracy, access and usage of information.
  • Apply your writing abilities to improve content at all levels of the product chain: user interfaces, messages, developer, analyst, end-user, administration, marketing and commercial documents.

Primary Skills and Attributes

  • Team player.
  • Good listener.
  • Communicates precisely, accurately and with clarity.
  • Able to quickly grasp complex technical concepts and make them easily understandable using the appropriate material.
  • Analytic mind & eager to learn (a lot of time will be spent in analyzing documents, discussions with other people).
  • Proven experience with writing technical documentation is required.
  • Excellent oral and written skills in English are a must.
  • Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Visio). Knowledge of other authoring/publishing tools is an asset.
  • Working experience with Microsoft SharePoint and Atlassian Confluence Wiki is an asset.
  • Good understanding of complex software applications concepts.
  • Basic familiarity with software development lifecycle.

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