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Project Manager - Language Services

Amplexor

Bertrange, Luxembourg

DESCRIPTION

Responsibilities:

  • Process set up, execution, improvement and optimization;
  • Quality management and execution of activities within service quality plan (SQP);
  • Assignment and monitoring of overall workflow timelines including service delivery (translation, revision, DTP, etc.) as defined in SQP;
  • Project financials including P&L for the project (revenue, Gross and Contribution margin), preparing Invoicing, managing KPIs, reporting;
  • Identification and reporting of cross-selling opportunities to Account Management;
  • Client relationships management including mid-to upper level operational contacts, representing the organization to the customer; ownership of customer satisfaction.

REQUIREMENTS

Profile:

  • University level or equivalent 3 years degree translation, language, communication and/or business related;
  • 3 to 5 years’ experience in language services, in project management or in similar roles/businesses;
  • Demonstrate an in-depth experience in operational service/project management processes and methodologies, preferably related to Language Services and Public Sector;
  • Demonstrate experience in quality management, preferably related to Language Services;
  • Demonstrate experience of successfully managing customer relationships at mid and upper management levels, including difficult situations, conflicts, and complaints;
  • Leadership and organizational skills;
  • Outstanding communication skills (email, phone, presentations);
  • Language skills: preferably Danish native with excellent knowledge of English. Knowledge of other EU languages will be considered as an asset, especially German, French or Dutch;
  • Strong organization skills in order to meet tight deadlines and organize heavy workloads or complex project situations;
  • Stress management;
  • Demonstrated ability to work individually and as part of a local or virtual team;
  • Good knowledge of commonly used computer desktop applications and services (e.g. MS Office, production applications, Adobe Acrobat, Internet, …) and knowledge of computer translation tools (e.g. SDL Trados Studio, …).

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