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Supervisor Transport Coordination

Kuehne + Nagel Group

Luxembourg

Job description

  • The Supervisor Transport Coordination (m/f) supervises and coordinates an international team of Transport Coordinators providing first class services according to jointly and contractual agreements with our Customers;
  • The supervisor ensures that the team follows the procedures for transport and service activities, such as planning of request for transport or arrangement of special trucks while adhering to agreed Key Performance Indicators, Service Level Agreements and Quality Standards to maximise Customer satisfaction;
  • The Supervisor Transport Coordination (m/f), will be a team member of the Logistics Control Center (LCC) of Integrated Logistics in Contern, Luxembourg.

Detailed role description:

  • Develop and support the team providing transport services according to customer agreement;
  • Supervise the workload of the team, allocating the team members to optimise service provision;
  • Monitor the service level agreement (SLA), liaising with internal and external parties involved to identify areas for improvement and propose recommendations for service improvement and implement improvements to the satisfaction of our customers (process optimization);
  • Understand and work with Key Performance Indicators (KPI’s) and Productivity Statistics;
  • Act as escalation point for external and internal business related topics;
  • Play a key Role in Quality Review Meetings and or audits including preparation (internal/external);
  • Ensure in-time reporting of escalations to the Logistics Control Center management;
  • Participation at meetings, workshops and conference calls as per customer requirements;
  • Conduct training programs for new employeesPerform & document regular team meetings and 1-2-1 discussions.

Your skills and experience

  • College or university program certificate and 2/3 years related experience;
  • Excellent knowledge with regards to road, air and sea transportation;
  • Proven leadership skills;
  • Strong customer service orientation. Understand the voice of the customers, i.e. understand sense of urgency;
  • Ability to fulfil time-critical tasks on time, keep schedules and deadlines;
  • Capability to propose and drive new processes;
  • Very good communication skills;
  • Ability to work on own initiative and as part of a team;
  • Communicate clearly both verbally and in written form in English;
  • Ability to take action in solving problems while exhibiting judgment and realistic understanding of issues; able to use good reason, even when dealing with emotional topics and frequent change;
  • Ability to maintain a mature, problem-solving attitude while dealing with interpersonal conflict, customer hostility or time demands;
  • Ability to compile and analyse statistical information.

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