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Head of Customer Experience Department

Optimy

Brussels, Belgium

We are looking for a strong profile to lead our customer experience department to ensure best in class client satisfaction and retention rate, drive additional revenues and participate to the development of our software through in depth market knowledge. In this position you will report directly to the CEO and are expected to bring an important impact to the company. Keen on taking on the challenge? Read on!

Back in 2011, surfing the wave of the digital transformation, Optimy developed an innovative and intuitive Software to help sponsors and donors make the right choices. Few years later we are a fast-growing international SaaS company based in Brussels trusted by over 180 organisations worldwide. Supported by our strong retention rate of 98%, we are looking forward to accelerate our growth and reach new horizons. Since this exciting challenge cannot happen without the right people, we are looking for entrepreneurial profiles to strengthen our team and bring strong value to the company. In return we will offer a responsible job in a fast learning environment.

Your Mission:

  • Lead and manage a team of 6 people
  • Set the right priorities for your department to reach the defined objectives (maintain retention rate over 98%, meet the upsells targets, etc.)
  • Assess and improve the overall departmental performance (KPIs, processes, tools, etc.)
  • Be hands-on by managing our biggest customers
  • Question the status-quo, and bring a positive impact to the company

Your Profile:

  • At least two year experience in team and people management
  • Experienced in account management, customer support, customer experience management
  • Excellent organisational & leadership skills
  • Good level of English (Portuguese is a plus)

For more details and to apply for this job click here

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