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Service Center Manager - Charleroi

GE - General Electric

Charleroi, Belgium

Role Summary/Purpose

He/she will be responsible for the Service centres based in Charleroi, Belgium. He/She demonstrates accountability for operational, functional, business and broad company objectives. In this role, he/She will integrate and develop processes that meet business needs across the organization, manage complex technical issues within your core competencies and various functional areas of expertise, be involved in long-term planning, segment growth and contribute to the overall business strategy.

Essential Responsibilities

  • Overall ownership of the facility including the management of direct-labor/technicians and support staff , site execution and project management
  • Ensure compliance with all customer contractual requirements
  • Effectively interface and manage repair projects as necessary with the sales, commercial, operations, quality, parts and engineering teams
  • Drive for operational excellence in the key areas of Environmental Health and Safety standards, Quality (Traditional & Lean), delivery of product cycle, ensure cost control and drive overall shop productivity for the site.
  • Provide effective leadership to enhance cost effectiveness and create a lean and highly functioning team, communicate openly across the facility and enable union relations
  • Help to identify, win and support new manufacturing and services opportunities for the business
  • Maintain compliance of GE policies, procedures and quality initiatives
  • Interface with Customers regarding work in progress, service offerings, and other service related activities
  • Maintain positive and constructive employee relations at all levels of the facility
  • Drive opportunities for operational growth with existing and new customers

Qualifications/Requirements

  • Bachelor's Degree in Engineering or Business Management from an accredited university or college or equivalent experience
  • Operations / project management / product management experience including technical, administrative, financial and contractual

Desired Characteristics

  • Strong cross-functional leadership experience
  • Additional steam field or plant operation and manufacturing experience is preferred
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Proven technical and commercial understanding of the Repair Services business
  • Knowledge of GE financial processes
  • Prior Customer Service / Sales experience
  • Green Belt or Black Belt Certification (GE Employees Only)
  • Demonstrated Customer skills
  • High energy and ability to energize others
  • Ability to effectively work in a matrix organization
  • High motivation level; self-starter with strong leadership and negotiation skills
  • Strong business and financial acumen
  • Ability to lead and work in a team environment to achieve results, prior experience in a unionized work environment desired

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